So bad - cannot even give them 1 star

On 18 Nov 2022 I send a parcel to my son in Graskop. It is now 12 December 2022. Parcel is not delivered yet and nobody get back to me with an update of what happened since last week. I phoned the Nelspruit office on the 6th of December. They informed me that the parcel is still with them because they are waiting for an extra payment since it is far from Nelspruit. (Please note – nobody contacted as for any payment). I have used their services for years now and not once were there any problems with extra payments as their sub-courier is in Graskop. Maria then confirmed that the parcel will be send to Graskop and the delivery will be on Friday (09/12/2022). On Friday I phoned the Graskop courier to find out when they will deliver the parcel as we haven’t received anything yet. The lady informed me that they have send the parcel back to Nelspruit on the 1st of December as they were waiting for feedback from Nelspruit. The Nelspruit office never contacted them and they send it back. I phoned Aramex Head Office and the lady said that the parcel is still at Nelspruit. My son then drove to Nelspruit to pick up the parcel. The informed him that they have send the parcel back, but it will be returned to them. Today (12/12/2022) I phoned Aramex – they send me a Whatsapp message that I must communicate with. At 09:20 an agent (Uvi) was allocated to my call. She said she will find out and let me know what is happening. It is now 13:29 and still no update. Even after I asked twice for an update. What can I say – Worst service ever, no more like no service