Snail service more than courier service

I am so disappointed in Aramex service, absolutelt disgusting. I ordered a parcel from Shein. It took 4 days and arrived at SA on time. It then set for 6 days with aramex and has still not been delivered to me. I have made over 20 calls to aramex where im shunted from east to west and i am still without a parcel. A friend of mine received her parcel 24 hours after it landed via Fastway. So disappointed will never use them again