Slow Service

I have received several international deliveries with Aramex Global Shopper, and every time they deliver late or have no idea when a shipment will be released from customs. The website does not update their records correctly, you still have to follow up with proof of payment, not well integrated into the Aramex accounting systems. Delivery updates are not current either, so you have to continually contact customer service to find status updates. New regulations app**** at customs or delivery points are not communicated to the client. Senior staff members promise to contact you, no responce. With the amazing support of Lunga Nkosi I decided to give Aramex once last shot, however the service failed yet again! Decided to try FedEx to see if this is a common experience and its not even a comparison, telephonic updates and calls from their team as well as a speedy delivery. Packages arrive in less than a week. I have been in the Aramex corner for quite some however its hard to defend an inferior product and service.