Slow delivery and terrible customer service - Aramex Global Shopper

<p>I have a package coming in from Germany. First off, the package was held up there for a week for no reason. As requested I had to upload my invoice which I did as soon as it arrived at the hub in Germany (7 December). However nothing happened for a week. I had logged a customer service request through the website, which was simply ignored. The issue was only resolved after I emailed an Aramex employee directly (whose email I happened to have from an earlier dealing). Had I not done this, I suspect the package would still be in Germany now. From here the package moved quickly to Johannesburg which is great. However once in JHB more issues arose. I had paid for the package through the website with my credit card. However their website gave me an error message, but the transaction reflected provisionally on my bank statement. I submitted another customer care request through the website, which was ignored again. So I emailed the aforementioned employee directly explaining the situation. He forwarded my message to a colleague. I received a very unsatisfying response from the other employee. After explaining the situation of the error with the payment, the curt response I received was simply "awaiting payment" - simply relaying what I saw on the tracking page, and not addressing my problem. In fact, it appears that my explanation was not even read at all. Eventually the provisional payment was removed from my bank statement. However now when I try to do the payment I get a "no packages to be paid" message on the pending payments page on the website. Contacted the Johannesburg branch this morning (3 January) via telephone about this issue, and was told that it would be sorted out within 40 minutes. It is now almost 4 hours later, and nothing has been done. This package has now been with Aramex for almost a month, and I feel that even the Post Office would have gotten my package to me sooner. I am very frustrated by this slow delivery (for which I pay a lot of money to avoid a long wait), and also very annoyed by your poor customer service.</p>