Shut ARAMEX DOWN NOW

Aramex SA should be shut down!!!!! Their consultants are unwilling to assist and they are rude AF. They don't even give you a chance to explain why you're calling - they cut you off to tell you about 24 to 48 hours bull****!

On the 23rd of November, my parcel arrived at Aramex. They've been clinging on to it since then, they didn't even bother to contact me and inform me that I need to pay customs. I called them multiple times to arrange for an invoice to be sent. Such horrible customer service. I called on Monday, asking them to fast track because I've been waiting for my package for over a week with no communication from them and I'm unable to receive the package next week because I'm leaving Joburg tomorrow evening with my family until next year and there's literally no one to receive the stupid package. No one wants to listen, I've since paid my customs today as they only sent an email TODAY when I called them. I kindly asked for my case to be treated as urgent so I can collect my parcel tomorrow before I leave. No one wants to hear me out, they're just shutting me down before I even try and speak. I hate this company so much. Worse ever customer service to ever exist! Their call center people say customers aren't allowed to collect their stuff because they come with violence, like what on earth is that? Rha what a sham of a company. I will dance on the day of their downfall!