Shoddy Service

I have been struggling to get Aramex to send me a copy of a waybill. I bought sunglasses from Haute Sunglasses. They sent me a tracking number so I can track the parcel that they’ve couriered to me. I tracked the parcel and it was delivered to a different address, town and province from where I am. The seller wouldn’t send me a copy of the waybill when I asked for it after I did not receive the parcel. I reached out to Aramex to get a copy. I supp**** them with a tracking number, the different responses from their agents ranged from they can’t locate the tracking number on their system to confirming who received the parcel with same tracking number that “they couldn’t find on their system” to them asking for time to investigate. It’s been nearly two weeks of back and forth. I reached out to Aramex twice on Twitter, they didn’t bother to respond on both occasions. 3 days ago, I emailed (escalated) my complaint to them (to the email address I found on their website). They have not responded to me. I need this copy so I can open a case of ***** and theft against this *****ulent seller so they can be stopped from ****ming more people. Aramex customer service has been shoddy, unresponsive and all round unprofessional. I don’t understand what is so difficult in just sharing a copy of a waybill!!