Shocking service from Aramex

I had a parcel collected from Pretoria for delivery in Cape Town, essential goods on 7 May 2020. It is now 14 May 2020 and I have still not received my parcel. I paid for 2-3 days delivery and it has been 5 days. It is impossible to get any feedback from senior staff to find out where my parcel is and what the status is. It was apparently sent via Intertown Couriers in error and supposed to be returned to Durbanville, but I am still waiting for feedback. This is the worst service I have ever received from a courier company, and Aramex is a large company.