SHOCKING SERVICE FROM ARAMEX AND POSTNET BENMORE GARDENS. NON-DELIVERY! :(

I dropped off a parcel at Postnet, Benmore Gardens, Johannesburg, for delivery to Ireland on 22/03/2025. I was charged an absolute fortune. They apparently partner with Aramex Courier Services for these type of deliveries. I was told that delivery would take 7 to 8 working days but it has still not been delivered as at 25/04/2025. When I try to track on the Aramex website, it indicates "Shipment on hold". The brokerage customs charges have been paid by me on 11/04. I cannot get any explanation for the delay from Postnet, Benmore Gardens, and I have emailed Aramex but have not received a reply. I've also tried to use the Aramex WhatsApp number, which is totally useless. I will NEVER use Postnet Benmore Gardens or Aramex again. I will also NEVER recommend Postnet, Benmore Gardens, or Aramex to friends or family. Shocking :(. I have used Postnet, Bryanston Shopping Centr, & DHL a few months ago and their service is amazing.