Shocking service

Hi DuskRun. I need this matter escalated urgently.

I have now been waiting 18 days for my order. I understand that you use Aramex as your courier, however my purchase was made from DuskRun and I paid DuskRun for the order and delivery.

The Aramex tracking has now updated today, 18 August 2026, showing that the parcel departed the Pretoria Operations Facility at 10:20 and is in transit.

I have repeatedly been told that the delay is Aramex’s responsibility, but after 18 days I need DuskRun to take ownership of resolving this with your courier.

Your website advertises fast nationwide delivery, and I would like a clear answer as to when my parcel will actually be delivered to me in Bredell, Kempton Park.

Please escalate this with Aramex and provide me with a confirmed delivery date, rather than referring me back to Aramex again.

I would appreciate this being treated as an urgent complaint.

If my package is not here by tonight. I want a refund.