Shocking service and customer support from Aramex

I used the drop box system (dropped on Sunday in Hout Bay) and was assured that the package would be in Sandton by Tuesday. I received a notification on the Monday that my package was at the origin facility (Cape Town). After Tuesday came and went I was certain that it would arrive on Wednesday. A WEEK later and it turned out that the package was misplaced at the origin facility. This resulted in it being delivered over a week late.

While mistakes happen, it was the shocking customer support that really left a terrible taste in my mouth. The correspondence emails were poorly written and there was very little information about when the issue actually happened. For a logistics company, this is deeply concerning.

After asking for a refund I was simply told that that was not possible but they could give me a complimentary bag for my next delivery. I declined this as I will never use Aramex again because of the shocking service. There is no accountability if your package goes missing and no option to insure your package.

Use another service.