Shocking Service.

My parcel has been in customs since 10 December. I am getting no feedback whatsoever from Aramex despite promises of an update from agents. Speaking to them is like speaking to a brick wall, it's just a standard respinse, nd then nothing.

This was a parcel that was suppossed to be delivered by 14 December, we are not at 4 January. Covid is blamed for delays at customs, but somehow DHL still manages to clear my parcels within 48 hours.

Aramex is quite honestly the most pathetic couriers I have ever dealt with. This is not the first time either, I have had to fight for every parcel to be delivered to me within promised timelines. They have even gone as far as selling me an overnight service between Durban and Cape Town at a whopping R1900 only for me to find out when querying when it will be delivered that no such service exists. I eventually picked up my parcel from a depot nearly a week later.

Can someone who is actually capable of helping please contact me to get the parcel that is stuck sitting still in customs cleared and delivered??? Why sell services with timelines when you cannot deliver, it's nearly a month late now!?