cC
candice C

1 reviews | Active since Jun 2016

21 Jun 2016, 13:42

Shocking Service

<p>After paying clearance costs and being told our parcel would be delivered on Tuesday 7th June. When the parcel was not delivered we followed up only to find out that is was accidently sent back to the sender in the UK. Langton, Clinton, Rowan and Tyrelle do NOT answer emails or return phone calls and i have been trying with no avail to get details out of them. I was finally told that I needed to make contact with the shipper in the UK to arrange for the parcel to be resent. Surely this should be Aramex problem seeing it was their error to start with. I am now still waiting on a reponse as to what is happening - again no response to emails or telephone calls made since last Thursday. This is completely unacceptable and shocking service!</p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply22 Jun 2016, 12:46
Official

Dear Candice,

Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.

As per our discussions with you the matter is being investigated in detail and we are working on resolving this matter swiftly. We will continue to be in contact with you throughout the process.

Kind Regards,

Aramex SA