shocking service
<p>Sent a parcel from cape town to Johannesburg. What normally takes 3 days have now taken 12, and no one can tell me where the parcel is. I have emailed them, no response. I be called the postnet bench where I sent it from, 1st time holding the line for 10minutes till I hung up, second time I was told I will be contacted because she just wants to check something......still waiting. These were claims forms that I was trying to get money back on, which they have gone and lost. Never again will they get any refers from me</p>
Dear liezle-obermeyer,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the delivery address was not complete and we needed additional information. Unfortunately we could not get hold of the receiver and our team in store did not communicate clearly with your. Please note that necessary action will be taken to complete the delivery and to correct the behavior.
If you need any further ***istance please contact us again.
Kind Regards,
Aramex SA
Dear liezle-obermeyer,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our discussions with you, the delivery address was not complete and we needed additional information. Unfortunately we could not get hold of the receiver and our team in store did not communicate clearly with your. Please note that necessary action will be taken to complete the delivery and to correct the behavior.
If you need any further ***istance please contact us again.
Kind Regards,
Aramex SA
The address I supp**** was correct. Your staff made the mistake, as per our finding via the telephone call earlier
The address I supp**** was correct. Your staff made the mistake, as per our finding via the telephone call earlier