Shocking lack of communication.

Really poor and error prone communication from AGS. Parcel *** has been placed on hold even though customs has been paid in full. Payment reference A-ZAR-***. I tried reaching out through the AGS web portal, email, Facebook and telephonically. None of the methods yielded even a single person who could assist me.

Please reach out to me Aramex. I've been a loyal AGS flex member for years now, but this is too much. I honestly feel like cancelling.

Please assist.