1 reviews | Active since Dec 2016
Shocking Customer Service from Aramex - Honestly Pathetic
<p>I had purchased some Lipkits and Pencils on the ALIBABA website which is reputable and a well publicised website for purchasing items. Once the goods arrived in Joburg i have had endless deadends obtaining my items and dealing with aramex. Apparently it was stopped at customs, so Aramex requested documents from mid October 2016 up till now and response time was 5-6 days on each email response from Aramex. 11 emaiI s later i have not received any feedback from the manager at Aramex Langton Ncube who told me he will investigate on the 23 November2016 and 9 days have gone with no response from him. I comp**** with Invoice from supplier, my paypal proof of payment in dollars and also even gave them my standard bank personal proof of payment in rand plus my identity document and also payed Aramex around R900 or so as they with the delivery. I dealt with Bianca Myburgh first from Aramex whose response time was rather slow (5-6 days). After every email and attaching the same same documents, they still say customs requires: </p> <p>- Lip sticks and Lip liners found and not declared (Correct Invoice required)</p> <p>- Found 144 items found but declared 135 Items (Correct Invoice required)</p> <p>- 243.25USD to be declared to Customs.</p> <p>- TH:3304.10.90 to be declared to Customs</p> <p>- Port health stamp required</p> <p> </p> <p>This is absolutely ridiculous - an ordinary person would not even know were to obtain a port health stamp. And why would the supplier send extra goods to me if i paid for less, really mind bogglind to me. I feel like im treated like a ******** just by doing a simple online purchase on a well known website.</p> <p> </p> <p>Aramex service delivery is pathetic and up to now 9 days after there supervisor Langton Ncube promised me to investigate after i sent Aramex a frustrating email, I have no response from him. At least a feedback call would be courteous.</p> <p> </p> <p>Really frustrated and dissapointed and dont know what to do..... </p> <p> </p> <p>Dhireshen Iyer</p> <p> </p> <p> </p>
Forgot to add the contact number of the person i was dealing with at Aramex - Bianca Myburgh - Tel +27 11 ********** / 3002
Forgot to add the contact number of the person i was dealing with at Aramex - Bianca Myburgh - Tel +27 11 ********** / 3002
Dear Dhiresh
Your complaint is noted and has been escalated for urgent assistance by our Imports team who facilitate the process with Customs Department.
Please note that Customs Department and the customs process is a State controlled and operated environment.
Aramex facilitates the process of clearance but do not control it, and like our customers, have to comply to requests for supporting documentation, proof of purchase and the like. We can only deliver a shipment once cleared and released.
On submission of any documentation, Customs reserve the right to respond between 4 to 6 working days.
We sincerely apologize for the unanticipated delay and the undoubted frustration it has caused you and we will do our very best to speed up the process as best we can.
One of our Imports Team Seniors will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Dhiresh
Your complaint is noted and has been escalated for urgent assistance by our Imports team who facilitate the process with Customs Department.
Please note that Customs Department and the customs process is a State controlled and operated environment.
Aramex facilitates the process of clearance but do not control it, and like our customers, have to comply to requests for supporting documentation, proof of purchase and the like. We can only deliver a shipment once cleared and released.
On submission of any documentation, Customs reserve the right to respond between 4 to 6 working days.
We sincerely apologize for the unanticipated delay and the undoubted frustration it has caused you and we will do our very best to speed up the process as best we can.
One of our Imports Team Seniors will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Langton Ncube contacted me on the 5th Dec, to resend an updated invoice of the items purchased which i did the next day. Didnt receive a response back from Langton after sending 2 emails to him asking for feedback? Im hoping to receive my items at least before xmas, which im beginning to highly doubt? Please can Aramex treat this query as urgent.....
Langton Ncube contacted me on the 5th Dec, to resend an updated invoice of the items purchased which i did the next day. Didnt receive a response back from Langton after sending 2 emails to him asking for feedback? Im hoping to receive my items at least before xmas, which im beginning to highly doubt? Please can Aramex treat this query as urgent.....
Still no feedback or response from Aramex...??? After a week since my last reply..
Still no feedback or response from Aramex...??? After a week since my last reply..
Dear Dhiresh,
The matter has been escalated to the Imports Manager.
We have requested an urgent update.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Dhiresh,
The matter has been escalated to the Imports Manager.
We have requested an urgent update.
Kind regards
Customer Care Johannesburg - Aramex SA