Shocking, Appalling, Pathetic, Service from Aramex

My frustration, anger, disappointment and complete shock and disgust of the service I received from the Aramex call centre staff is certainly something to write about and let the whole world know about.

I purchased items from Shein on the 2nd of June. It arrived in Sandton on the 6th of June. I noticed on the 10th of June that there was no movement of my items. I contacted the Aramex customs on 14th of June and was advised that payment was outstanding. I requested the link for payment and by the morning of 15th June the payment was made by myself. I thereafter noticed that there is still no movement and I then proceeded to contact Aramex Pietermaritzburg and Aramex Durban, both of which branches were absolutely useless.

I thereafter contacted Aramex customs who advised the payment had been received and that my parcel will be delivered in 4 to 5 days.

One week later, there was still no movement of my parcel and upon contacting Aramex customs on 21 and 22 June, for what seemed like the 100th time, I was told the same nonsense, that I need to wait 3 to 4 days for my parcel to be delivered. I thereafter advised the call centre agent that this was unacceptable and absolutely ridiculous and that I am not willing to wait any longer and would like my issue escalated and for management to contact me. I have even sent emails to various call centre agents both on 21 and 22 June and have not received a single response. As I write this, it is the 26th of June, I have not received my items, I have not heard from any agents or management, the tracking shows that my items have not moved from the 15th of June. Mind you, these were items I needed for my family for 4 separate yet very special occasions. Firstly, it was presents for my husband for Father's Day, secondly, it was clothing that we were going to wear to celebrate my son's first birthday at his exclusive birthday party. There were also birthday party decorations in this order that I required for my son's birthday. Thirdly, there were presents in this order for my husband birthday and lastly, there were outfits in this order that we were meant to wear for a family wedding. To say that Aramex has messed up and ruined all these very important functions and events in our lives, is such an understatement.

Further, I was put under immense pressure and stress to try and find alternative birthday presents for both my baby and husband, alternative party decorations at the last minute and alternative outfits for both birthdays and wedding, of which has left me with a huge hole in my pocket because I basically had to incur double costs for everything I needed, thanks to you Aramex for your appalling service delivery or should I say none delivery.

To this end, it is save to say that I will want to encounter you ever again..