Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

26 Jan 2017, 07:25

Shocking

<p>Unbelievable. Package was delivered in New York in November 2016 and still not arrived. Number ********** 530. Many many emails to Aramex South Africa unanswered. Apalling Service!!!!</p>

0
Replies (6)
Aramex South Africa
Aramex South Africa's reply26 Jan 2017, 15:02
Official

Dear Philip

Thank you for bringing this matter to our attention.

We apologize for the inconvenience caused in this regard and have escalated this matter to an Express senior.

Contact will be made with you shortly.

Kind Regards,

Customer Care Johannesburg - Aramex SA

's update26 Jan 2017, 15:09
Reviewer Update

I will believe it when it happens!!!!!

's update30 Jan 2017, 07:24
Reviewer Update

As I suspected absolutely no more feedback on this. Dear Aramex. How do I go about getting a refund for the transport costs as well as being reimbursed for the goods?

Aramex South Africa
Aramex South Africa's reply30 Jan 2017, 07:34
Official

Dear Philip ,

It has been confirmed by our AGS team that numerous attempts to get hold of you were made and your telephone went to Voice Mail.

We will escalate this again and have them contact you again today.

Kind Regards,

Customer Care Johannesburg - Aramex SA

's update31 Jan 2017, 07:09
Reviewer Update

Still no feedback on this item. Someone called me yesterday and promised to email me details of your people at OR Tambo where this parcel apparently is but I heard nothing further!

Aramex South Africa
Aramex South Africa's reply31 Jan 2017, 10:03
Official

Dear Philip

We received confirmation that an email with the required information was sent through to you.

Please confirm.

Kind Regards,

Customer Care Johannesburg - Aramex SA