NR
Nerrisha R
1 reviews | Active since Mar 2009
07 Aug 2015, 14:36
Shipment no ***
For the past five days my package has been in Customs. For the past five days I have made numerous calls to your Pretoria offices and spoken to Mandisa, Sanele, Puleng and Kathlego. I have tried your Clearance office at *** and *** and no one answers those phones.<br> So where the hell is my package and exactly what do I have to do to get it within the next few hours?<br> I would definitely NEVER recommend your services to anyone! You are pathetic!!!
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Aramex South Africa's replyOfficial
07 Aug 2015, 15:17Hello Valhalla,
Thank you for taking the time to share your comments with us .
We sincerely apologize for the great inconvenience caused. Kindly be advised we are investigating the delay regarding the clearance of the shipment.
We do take this matter very serious and we will be in constant contact with you to advise the feedback on the clearance status . We do take pride in providing a world class service and we are trying all avenues in resolving this matter for you.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for taking the time to share your comments with us .
We sincerely apologize for the great inconvenience caused. Kindly be advised we are investigating the delay regarding the clearance of the shipment.
We do take this matter very serious and we will be in constant contact with you to advise the feedback on the clearance status . We do take pride in providing a world class service and we are trying all avenues in resolving this matter for you.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula
Aramex South Africa's reply07 Aug 2015, 15:17
Official
Hello Valhalla,
Thank you for taking the time to share your comments with us .
We sincerely apologize for the great inconvenience caused. Kindly be advised we are investigating the delay regarding the clearance of the shipment.
We do take this matter very serious and we will be in constant contact with you to advise the feedback on the clearance status . We do take pride in providing a world class service and we are trying all avenues in resolving this matter for you.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for taking the time to share your comments with us .
We sincerely apologize for the great inconvenience caused. Kindly be advised we are investigating the delay regarding the clearance of the shipment.
We do take this matter very serious and we will be in constant contact with you to advise the feedback on the clearance status . We do take pride in providing a world class service and we are trying all avenues in resolving this matter for you.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula