Shipment issues

I have a shipment from SHEIN in China it was fast when it was shipped from there until it arrived here in SA .I waited for a week for me to receive the invoice for customs, then I paid .but my shipment hasn't been delivered. When I track it it says that " An issue was encountered which prevented the processing of this shipment. This is the last update, for further information, please contact your local Aramex office " but the day before it said that it was on it's way to final destination. I called yesterday and they said they will release it today but still nothing, I called again but they kept me waiting till I ran out of airtime.

I don't know what to do cause I make a living out of this and many people now think I ****ed them n they want their money back .this is not really fair ,I thought aramex was much better than Buffalo logistics but I guess I was wrong

This is my tracking number *** since I can't track it my self anymore .*** phone number