Service issues

I have now for more than a week been trying to sort out payment issues on the AGS website with no luck. I received an automated payment request from AGS to renew my FLEX subscription. After several attempt to do this I stillreceive error mesages. I have sent several emails to Isabel regarding this. I once received an email asking to try again but I'm still having trouble. On Monday two payments to AGS to the value of R1500 were pending on my card. I sent an email regarding this and have yet to receive a reply. At the moment I do not know if I am a subscribed member or not. My concern is that I have shipments on their way to the Hong Kong office and already there and I am not getting the discounted prices neither are these goods covered in case of loss or damages, I urgently need to know what is going pon here and I would appreciate some feedback