Service in the last year has dropped considerably

In the last year aramex service has dropped significantly to the point where I'm not happy to use them anymore. I have been using AGS for about 3-4 years now to get packages into the country and never have I had more hassles with packages than I have in the last few months. In the last month alone I had a package thats tracking was completely botched, their website for payment was completely broken for a few days, their customer service number never takes me through to the AGS team. I get rerouted to Capetown or some other department so I can't actually speak to the correct people and I was force to pay tax on a gift item which I should never have been taxed on because they logged the parcel incorrectly with customs (you are allowed 2 gifts per year under R1400 and I ended up paying tax for something I was being sent from a friend)

Nobody in the departments communicates with each other so if you do end up having an issue to have it solved is a complete nightmare.

Incredibly disappointed with the service at the moment. I considered them the last good courier service in SA for a while but this is no longer an option either.