Service hours Monday to Friday

Service hours Monday to Friday. I send a Parcel to my mother in law its medicine and its life threatening and imparitive that she receive it. We did not know that one of the biggest courier businesses only works from Monday - Friday howcome you do not advertise that. I tried to make contact with your Vanderbijl Office Saturday 26th. The person kept on cancelling the call. Then I located the Operations Manager ala Derrick. I told him what my predicament was and I said to him how urgent it is for my mother to receive the medication his attitude to say the least when I asked him to help was as follows as I was desperate I said I can not believe that Aramex do not deliver on a Saturday, he then politely said to me use another Courier service next time I am not close to the depot and I am not turning around. Well if that is Standard practise of your business I feel very sorry for you. I just hope that his family does not pass on when they are in a position to receive medication when it is life threatening. What example is that for such a big business I even told him that I am going to write on Hello Peter he said I can do whatever pleases me. SHOCKING!! If it was me I would want to show that we can make a plan and help as it is life threatening. SHOCKING SHOCKING SHOCKING!!! I do not think that a company like you have staff employed like ala Derrick.