service failure

Aramex taking incompetence to an art level. I ordered an items from Style phase and delivery was confirmed for 05 April. I kept track and on the 01 April saw that it had been delivered to Aramex warehouse in Pretoria, and would be out for delivery to me the On the 04th of April when I noticed delivery had not taken place I checked the tracking again and called the contact center spoke to Simone who could not answer a single question or give update in terms of where my parcel is. It now stated that there was "no answer "however i did not recieve a call and they was no attempt to deliver the parcel