*********** Service and Unprofessional Conduct by Nomvuyo Patience Shiba

I am writing this complaint to formally raise concerns about the unprofessional and unacceptable service I have received from Aramex, specifically from Nomvuyo Patience Shiba, regarding my damaged package.

The issue began on 14 November 2024, when I reported that the package I received was completely soggy, drenched, emitting a foul smell, and in an unusable condition. I immediately provided all the requested details, including photographs, as per their instructions. However, there has been no meaningful progress in resolving this issue despite multiple follow-ups on my part.

On 29 November 2024, I received a call from Nomvuyo, who demonstrated a complete lack of understanding of the matter. Shockingly, she asked me if the package contained food—a question that highlights her failure to review the detailed information I had already submitted multiple times in both email and attachments. This lack of preparation and understanding is *********** and unacceptable.

During the call, I repeatedly requested that this matter be escalated to a manager or supervisor. Nomvuyo assured me that a manager would call me back. However, no one has contacted me to date, and Nomvuyo herself has not followed up. To make matters worse, she abruptly ended the call in my face, which is unprofessional and disrespectful.

The level of service I have received is appalling. I have been left with no resolution for almost a month, despite fulfilling all their requirements and providing evidence of the package’s condition. This complete lack of communication, follow-through, and professionalism is unacceptable for a company like Aramex.

My expectations are as follows:

1. Immediate escalation to a senior manager or supervisor to address this issue. 2. A formal acknowledgment of the mishandling and incompetence displayed throughout this process. 3. A clear and detailed plan for resolving this matter promptly.

If I do not receive a resolution immediately, I will have no choice but to escalate this further, including exploring legal avenues to ensure accountability.

I strongly urge Aramex to take this matter seriously and address it without further delay. Customers deserve better than this careless and dismissive service.

Reference Number: CPT/1124/670 Name: Yusuf Dawood