****med by Aramex

I ordered two packages from Shein on the 3rd of October but I only received one package. I have been calling them sometimes they pick up and then drop the call after explaining that I didn't receive my package this is from the Joburg branch and Durban branch. I tried contacting Shein company they also ignoring all my emails as I am writing this is the 3rd review with no help I have posted about Aramex. I need this package to be delivered before Christmas day or they must refund me. Its 3 months now waiting for this package.