****med by aramex

I’ve used arame Dropbox service for over 3 years. Never did I think my package would get ******. On the 5th of May 2019 I bought hair extensions that were sent via aramex Dropbox. Waybill DBP***, I attempt to track the package but it said waybill doesn’t exist. So I called the sender who followed up, aramex explained that it was Friday so the bag would be shipped on Monday. I tried again on Monday and the same thing happened. We followed up with the Pick n pay store where the drop off was made and the driver had collected all the contents of said box. Aramex said they would investigate, they obtained footage from the store confirming collection of contents by the driver. A call center agent named viola Maila emailed me and said we should sent proof of payment for what was in the Dropbox sleeve and an invoice. We sent that. She explained that refunds take 28. Days to be processed. I have waited and called and begged and pleaded with them for my refund, and still nothing. Dropbox promises delivery of goods by next day 12pm in major cities. They failed to do so, they can’t return my goods, so they should refund me in full.