DR
Dimitris R
1 reviews | Active since Jul 2011
04 Jan 2016, 10:31
Same Bad Service for the 2nd Time in 3 Months
I bought sunglasses from [URL Removed] and the order status on Aramex web site reflects: \Held in Customs - Awaiting Customer Instructions"";i.e. an invoice and a payment for customs clearance when the customer does not know what is happening and does not know who to send the invoice and how to make the expected payment. Happening once is bad enough but happening twice in a space of 3 months in spite of promises that will not happen again is ridiculous. """
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Aramex South Africa's replyOfficial
07 Jan 2016, 12:44Hello dimrax,
Thank you for sharing your comments with us.
Kindly accept our most sincere apologies for the great inconvenience caused to you.
As per our telephone call we are investigating the reason behind the delay in the delivery of your shipment and findings will be addressed with the relevant department.
We are making delivery arrangements and will contact you to advise when can you expect he delivery of the parcel.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for sharing your comments with us.
Kindly accept our most sincere apologies for the great inconvenience caused to you.
As per our telephone call we are investigating the reason behind the delay in the delivery of your shipment and findings will be addressed with the relevant department.
We are making delivery arrangements and will contact you to advise when can you expect he delivery of the parcel.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula
Aramex South Africa's reply07 Jan 2016, 12:44
Official
Hello dimrax,
Thank you for sharing your comments with us.
Kindly accept our most sincere apologies for the great inconvenience caused to you.
As per our telephone call we are investigating the reason behind the delay in the delivery of your shipment and findings will be addressed with the relevant department.
We are making delivery arrangements and will contact you to advise when can you expect he delivery of the parcel.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for sharing your comments with us.
Kindly accept our most sincere apologies for the great inconvenience caused to you.
As per our telephone call we are investigating the reason behind the delay in the delivery of your shipment and findings will be addressed with the relevant department.
We are making delivery arrangements and will contact you to advise when can you expect he delivery of the parcel.
Please do not hesitate to contact us should you require further assistance.
Kind Regards
Tshegofatso Dubula