Samantha San

I have used Aramex South Africa, numerous times from Cape Town to Johannesburg. I had sent 2 parcels from Cape Town to Johannesburg for overnight on the 23rd of December 2020 to receive in Johannesburg on the 24th, and I called in advance to find to find out if this was doable and I was told that in that time frame that it was possible, so I went ahead. Up until today I haven't received my parcels, and every time I call Aramex South Africa I get different feedback. I have sponken to Shamiela from the Cape Town branch and I was told that my parcel was returned because my company was closed, which it wasn't. Then I spoke to Rowena and Karen which they told me that my company is closed for the festive season season, yet I hadn't spoken to anyone and told them that my company is closed. Surely if someone over nights a parcel it is very important, why is this not as important to the courier company. The staff at Aramex was very interested when I relayed my frustration, but at no point did I shout at anyone of them yet the treatment I received was not acceptable. When I asked to speak to a manager at the Cape Town and johannesburg branches, they both told me that no manager was available. How important is customer to them I wonder......