********** THEN SUBJECTED TO PATHETIC CUSTOMER SERVICE

<p>My R1200 parcel was literally held to ransom until I paid a R260 'clearance fee' to this rip-off company. Apparently this is a flat R260 rate that everyone is charged whether your parcel costs R1 or R20 000.</p> <p>Well I lodged a complaint via imports manager CLINTON NEILSON 2 weeks ago as I was not made aware of this 'clearance fee' at any stage of the delivery and cannot just be expected to cough up almost and additional 21% of the actual value of my parcel. How is it fair that my parcel that costs R1200 be charged the same 'clearance fee' as that of a parcel with value R20 000. Clinton told me he understood my problem and assured me that he would address the issue with his superiors then get back to me by the end of the first week. Well 2 weeks later I still have NO response and my numerous emails to CLINTON were simply ignored!!! This service is pathethic and I demand answers as I was forced to pay a fee that I did not agree to!</p>