**Review: Utter Disappointment with Abysmal Customer Service*

This was one of the worst experiences I have ever had dealing with a courier company. Frankly, they do not even deserve a single star. The company promises a 48-72 hour delivery, yet six days later, I have still not received my parcel. The worst part is, no one seems to know where it is.

Their call center is absolutely terrible. They need to hire new QA staff because the current employees lack both people skills and basic customer service abilities. The representatives sound like they do not care at all, evident from their tone of voice and the way they engage with clients. I was called yesterday and promised that I would receive my parcel by the end of the day. However, I am still waiting, and I had to be the one to call them to find out what is happening.

At this rate, I am honestly ready to just get my refund and have them return the parcel. I am disgusted. I chose this company because of their so-called prompt service, yet here I am, writing this review out of sheer frustration.