1 reviews | Active since May 2011
Refuses to help me or release my package
<p>I have a global aramex account that ive used twice before and with the third package they are refusing to release it from customs clearance even after they have made me pay all invoices. Ive been trying for the last 3 hours to reach someone in the head office firstly no one is returning any calls and secondly they are refusing to put me through to anyone that can help. They are running a office that only some how consists of reception that keeps putting the phone down on me. I regret so much wasting my money on this membership, i cant believe a company this big is run this bad </p>
Dear Ms. Fick
Thank you for bringing this to our attention.
We regret that you were not able to speak to one of our Global Shopper executives, and we will investigate the matter internally.
In terms of your shipment, we can confirm delivery at 7:57am this morning.
Should you require any additional assistance, please do not hesitate to contact us.
Kind regard,
Customer Care Johannesburg - Aramex SA
Dear Ms. Fick
Thank you for bringing this to our attention.
We regret that you were not able to speak to one of our Global Shopper executives, and we will investigate the matter internally.
In terms of your shipment, we can confirm delivery at 7:57am this morning.
Should you require any additional assistance, please do not hesitate to contact us.
Kind regard,
Customer Care Johannesburg - Aramex SA