Refusal to refund lost goods

Sir,

MAPKOL.SUPPLY SERVICES from South Africa, requested some masks to be courried from Bedfordciew in Johannesburg to Durban on the 18th November 2020 with waybill #***

The goods did not arrive at the destination because there were riots en route to Durban where the vehicle containing the goods was burnt with the goods.

As our gods are insured, we were promised to be refunded after we sent the costs to the Richard's Bay branch of whom we have a business account.

We have since not recieved the payment besides numerous inquiries with Celeste Ontong (Richarfs Bay) and Shaun du Preeze (CapeTown head office)

We have breached our promise with our customer to re-deliver his goods by the 15 Dec 2020 once we get paid by Aramex to purchase material and pay salaries to the staff making the masks.

Please intervene and ask Aramex South Africa to refund us.

Regards