Refusal to Deliver Paid Parcel

I placed an order with Fashion Nova under a single transaction. The order included multiple items, and while some of those items were successfully delivered without any queries, Aramex is refusing to deliver one of the items. I did not request for my order to be split—this was done by Fashion Nova of their own accord. Despite this, and despite me providing Aramex with all necessary proof, including pictures of the order, they continue to refuse delivery of the remaining item.

I have been in contact with a representative named Lebogang Moifa from Aramex, but unfortunately, my interactions have not been constructive. Regardless of how many times I relay the necessary information, Lebogang continues to deny the delivery, and it now feels as though this may be personal or intentionally obstructive. It appears to me that she is trying to prove a point rather than assist in resolving the issue.

To add to the frustration, Fashion Nova is not providing any clarity or the required invoice for the separated shipment, which further complicates the matter.

I believe this situation is highly unprofessional and unacceptable. I paid for my order in full and reasonably expected delivery of all my items. Aramex’s conduct not only reflects poor service but may also be in violation of consumer protection and courier service regulations.