TR
Tshilidzi R
1 reviews | Active since Feb 2016
14 Mar 2016, 15:13
REFUND!!
Approximately 4 or 5 months ago my husband wanted to post a few items for me to Abu Dhabi as i was staying there. All the relevant paperwork was filled in and money was paid however when it was time to post the items he almost all of it was not allowed so he opted for another option. The relevant documents were sent for the refund. They asked for a bank statement he sent it. They asked for it again and sent it AGAIN! And then they asked for a cancelled cheque. For what? Till this day we still waiting for the refund. Im even back from abu dhabi and no one has made contact with him. Why must we struggle for our money?
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Aramex South Africa's replyOfficial
17 Mar 2016, 13:00Hello CHAILY,
Thank you for providing us with an opportunity to resolve the above matter.
As per our telephonic conversation, I sincerely apologize and understand your frustration with the service you experienced with Aramex.
We will certainly investigate all actions which lead to your frustration and provide the necessary corrective action to prevent it from reoccurring .
Thank you for your patients and understanding.
We certainly hope that you will provide Aramex with an opportunity to serve you in the future .
Yours in Service,
T****ha Pillay
***
Thank you for providing us with an opportunity to resolve the above matter.
As per our telephonic conversation, I sincerely apologize and understand your frustration with the service you experienced with Aramex.
We will certainly investigate all actions which lead to your frustration and provide the necessary corrective action to prevent it from reoccurring .
Thank you for your patients and understanding.
We certainly hope that you will provide Aramex with an opportunity to serve you in the future .
Yours in Service,
T****ha Pillay
***
Aramex South Africa's reply17 Mar 2016, 13:00
Official
Hello CHAILY,
Thank you for providing us with an opportunity to resolve the above matter.
As per our telephonic conversation, I sincerely apologize and understand your frustration with the service you experienced with Aramex.
We will certainly investigate all actions which lead to your frustration and provide the necessary corrective action to prevent it from reoccurring .
Thank you for your patients and understanding.
We certainly hope that you will provide Aramex with an opportunity to serve you in the future .
Yours in Service,
T****ha Pillay
***
Thank you for providing us with an opportunity to resolve the above matter.
As per our telephonic conversation, I sincerely apologize and understand your frustration with the service you experienced with Aramex.
We will certainly investigate all actions which lead to your frustration and provide the necessary corrective action to prevent it from reoccurring .
Thank you for your patients and understanding.
We certainly hope that you will provide Aramex with an opportunity to serve you in the future .
Yours in Service,
T****ha Pillay
***