Receiving extremely poor service from Aramex

<p>Hi</p> <p>My mom sent me a parcel from Johannesburg using Aramex. She obviously has sufficient proof to show that she really sent the items. She did this on the 4 May 2017. I was anticipating the parcel, yesterday, 5 May. However I did not get anything. I do not live in an outlying area and I have had parcels delivered to me using Aramex. Plus when we try tracking it down, the system regards this parcel as invalid and no information is to be found.</p> <p>When my mother called the JHB line on 5 May using ********** 200, the Aramex people said that the parcel had left JHB. </p> <p>We sacrifice our money to send urgent parcels using your company, because you promise to have them delivered the next day. Yet we keep on getting such inferior service. </p> <p>Please can someone from Aramex help with regards to this matter.</p> <p>Email: **********