Rather tell the truth

I arranged for delivery of a parcel from Pretoria to Johannesburg (both main centres). Parcel was sent on 11/06/2020 and Aramex claims overnight delivery before 12:00pm the next day. I received a text message today (15/06/2020) stating that my parcel will be delivered before 12:00pm. It is now 20:47 and I still have not received my delivery. Numerous calls to the call centre have yielded no results. Now I receive a message on the Aramex app stating, "delivery was attempted but customer was not available", which is absolutely preposterous as I have been at home all day and there was never an attempt to deliver the parcel. This service is shocking and certainly not what I expect from a company with an international foorprint!