****py service from Aramex!!

I ordered a parcel and it was sent to Aramex in George on the 3 February 2020 and it arrived there the same day. I then received an e-mail stating that my parcel would be delivered on 7 February, 11 February at the latest. On 4 February my parcel arrived at the Durban facility where it has been since. On Monday, 10 February I phoned the company from whom I ordered the parcel and asked them to assist me in finding out when my parcel would be delivered as it was already suppose to have been delivered. The lady from the company where I ordered my parcel then informed me that they told her that my parcel is with a 3rd party courier and would be here either later that night (10 February) or on Wednesday (12 February - Today). So then today I went on the Aramex website to check the progress of my parcel as I was told it would be delivered today at the latest. Imagine my suprise when it was updated on the 11th of February and now said that my parcel only arrived in Durban yesterday when earlier it said it already arrived there on the 4th of February. It was updated today also stating 'Shipment is on its way to final destination sorting facility and will be updated once ready for collection/delivery' which it also said on the 4th of February. So according to them my parcel arrived in Durban twice!! I tried phoning only to be put on hold for 10 minutes after which the lady hung up, I phoned multiple times after that where the call just ended after a few minutes. This is unacceptable and I would strongly advise companies not to use Aramex, they are not lighting fast as their call centres claim.