Pure and utter incompetence and basic theft

Where do I begin? Aramex has essentially ****** R493.38 from me. Here's the story: I ordered a collection on Sunday for Monday on the app and selected cash on delivery, which was an option that was open to me. But the collection was never done. So later on Monday afternoon, I booked another collection but paid online for 8:00 in the morning Tuesday. 8 came and went, the package was never picked up. So I called Aramex and I spoke to an agent who told me that the first collection did not go through because I selected cash on delivery and they were not doing cash on delivery during Covid. This is despite the fact that THE APP ALLOWS IT. She also told me that my amount does not show up and does not reflect on their side and that I should send my bank statement reflecting the amount that was paid I sent the bank statement only to be told they still can't see it so I should cancel call my bank and cancel the transaction and pay again. I'm a very patient person so I called my bank and they said they can't reverse money that was already banked by Aramex. I then carried to call Aramex back and held on the line for 30 minutes and the line hung up. THEY STILL HAVE MY MONEY AND REFUSE TO BOOK MY COLLECTION. I have experienced the most amount of incompetence and pure negligence from this company. Clearly they do not care to deliver on time and speedily as they claim. They have now ruined my reputation with my customers because of this delay which will cause a far greater financial impact. I would never recommend this company!!!!