Pthetic Aramex South Africa

so my friend sent me very important documents from pick n pay in Kabega Park in PE to the pick n pay Lambton Gauteng they did not help my friend right and tell her that she could not send the envelope from pick n pay to pick n pay they took the parcel then the driver took the parcel to pick n pay lambton asked them for Brigette they then told the driver that there is no one with that name he then took the parcel back to the depot but now my parcel is just gone and aLL OUR MONEY AS WELL AND NOW NO ONE IS WILLING TO HELP FIND MY DOCUMENTS Aramex South Africa service stinks oh wait what sservice as there is no service