Property damaged, talking of helping but not actually doing anything

An Aramex delivery driver crashed into and damaged my gate; I called Aramex to say the gate does not work and it's causing a major security concern/risk and needs fixing immediately. They said someone will be in touch; I got a call sometime later from a guy that just said I need to fix it myself and pay then they will reimburse me. I said they should send someone rather, I'm busy etc but the guys just said he can't do that - made it all my problem.... Bottom line seems Aramex handed this off to Curafin that manages some of the drivers, the chap I spoke to Jabu is from Curafin, he promised to make payment yesterday when the gate was repaired. Payment was never made yesterday and it's almost the end of the business day today and still no payment from them. Aramex when I phoned them promised to assist but they have done nothing but promise to call me back, but besides for one call yesterday afternoon, have never called back.... Seems they do not care and seems Curafin doesn't think this is urgent. Typical case of big companies not caring about small customers; I had to leave work early yesterday and missed 3 hours to supervise the gate repair and have made countless phone calls and sent quite a few emails to try and get this sorted out.