1 reviews | Active since Jul 2015

26 Jan 2016, 16:33

Proper Joke

Yet another situation or episode of ***** up on your part and when i complain someone sits somewhere and throw tantrums and calls me names, i actually blame myself for still using aramex, quick question tho, is there ever going to be a time that my packages will come through without any hiccups and issues?? id like to know because if this is the case then i better start advising myself, i have carefully been following this order for a while now, this package has been like this going on two days now and it should have been delivered by now, payment was made several days ago and yet i sit here wondering why the level of incompetence is soo high on your side.<br> <br> Last time i had a chat with you @Lunga, you went off at me and proceeded to hang up on me, as for the rest that i have dealt with there is also nothing to write home about. I actually said to myself not to be bothered seeing as i will only get my bp to go high. <br> <br> This particular package was delivered to your new york office 10+ days before you guys decided to ship it here. But it an experience although i would have loved not to experience this in 2016 but i guess it is what it is, anyways do feel free to keep the it

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Replies (1)
Aramex South Africa
Aramex South Africa's reply27 Jan 2016, 12:52
Official
Hello iamqweiqu,

Thank you for sharing your comments with us, We sincerely apologise for the inconvenience you have experienced with our company .

The delay in the delivery of your shipments is unacceptable, we are addressing the concerns you have with regards to the phone being put down on you with the concerned person.

we are putting measures in place for corrective actions on handling your shipment going forward.

As per our telephone discussion arrangements have been made for delivery of your shipment as soon as possible, we will keep you updated with the progress.

Kind regards
Tshegofatso Dubula