Promises not met

I couriered a parcel to my client on the 30/08/2018 from Fourways to Lenasia.I have been calling aramex call centre with no help they keep on telling me that it signed to an agents but they are refusing to give me the agent number so that I can call them myself.

I have have been calling ********** 000 and I am tired. Today 05/09/2018 I called again spoke to a lady who gave me a braamfontein orion hotel phone number to do follow up. ********** 452..I called again I spoke to Rachel Maduna or Madina whom she told me that she cant give me a number for agents for security reasons she also cant call the agents to do follow up.

What is the call centre for if they cant give us information that we require also cant do follow up on behalf of customers.

this is tiring I send parcells all over South Africa they receive on time what wrong with Lenesia here close by my place.

we are trying to develop our enterprises but with such patecthic service then we are going no where.

Waybill number:4 **********

Please sort out this matter.