Promises for fast delivery but they're on SA time!

16:21pm on a Thursday afternoon I try calling Johannesburg branch to find out what is happening with my parcel ***) that has been at customs waiting for customer instructions since Wednesday 12:41pm. The instructions were already passed on to the local branch who followed up yesterday and today, but of course customs cannot be bothered how urgently I need my parcel. Nevertheless, I call JHB branch, press 3 for international and no answer 3x in a row, next time I call I press 2, the lady couldn't help me and put me through to Linsay who was not at his place. The receptionist tells me she doesn't know what to do, there are only 2 people in international and one is already gone home... On the line the music promises lightening speed delivery worldwide...my parcel was collected on 19th of March (after waiting for 48h for UPS, their agent, to collect from the shipper). Parcel was shipped int.priority. Yet if the parcel doesn't clear today, I MIGHT get it Monday. Ridiculous that you work 8-5 and have 2 people and then call yourselves global and international and all those fancy words and promises to attract clients!