TB
Theo B

1 reviews | Active since Dec 2012

17 Dec 2015, 20:24

Priority Pass Parcel - 10 Day no delivery yet!!

Good Afternoon.<br> <br> I am at wit's end with Aramex. This parcel was posted to me as a Priority Pass parcel. It has left the original facility in Hong Kong and came to SA in a day. It got stuck at customs for 2 days, which I only realized after tracking the parcel. Finally Aramex let me know that it is there and needed my ID for customs to release the package. I sent it and it took Aramex a day to rework this information after I first had to call. After a few calls out of desperation as I really need the parcel, the parcel was cleared at customs, but the next day cancelled for shipment, as the import duties was payable.<br> <br> It took Aramex a whole day after numerous calls to send this invoice through for me to pay. I paid immediately. The parcel was then released. Thus I am still waiting to receive this now.<br> <br> I dont know why it is even called a Priority Pass Parcel and as Aramex describes that it gets delivered lightning fast, because it is a joke. This is not the case. I am still awating after 10 day from Pick-up of Parcel<br> <br> I will never make use of them again.

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Replies (1)
Aramex South Africa
Aramex South Africa's reply18 Dec 2015, 11:59
Official
Hello Theo@,

Thank you for sharing your comments with us ,

Kindly accept our apologies for the frustration caused by the delay in clearance and lack of feedback from our part.

We have escalated this to our Imports Manager to investigate this incident . The parcel is out on delivery today, we will keep you updated on the progress.

Please do not hesitate to contact us for further assistance.

Kind Regards
Tshegofatso Dubula