Posting documents by post far much better

I couriered some important documents on 1 December 2015 via the Aramex Pick and Pay drop box. the documents were from Durban to Johannesburg (Germiston) with a way bill ***. Up to now the documents are not delivered. I called the call centre and was told that Germiston is in the remote area hence the delay in delivery. On Aramex website Johannesburg is listed as a major centre. if I had Known that Germiston is regarded as a remote area I wouldn't have send the documents. These documents were supposed to have been used on Wednesday and till now nothing has been delivered. Aramex service stinks. the post office service is far much more better than this.