POOR TEAM, POOR SERVICE

I have been begging for my patcel thqt arrived in the country over 2 weeks ago. Eventually I received aaaistance only last week and was able to get details and amount on how to pay the due customs and did so immediately. A week later and I am now not only begging for my goodd, but pleading with an Agent Taryn to provide me with Customer Care so I speak with someone who might care the service they give to Clients and their reputation. The Supplier has already had to apologize and appease us with points, lest Aramex poor service cost them Customers. I've offered to collect my parcel wherever in Sandton since, despite them being a Global logistics company, are seemingly incapable of delivering my parcel.