lN
liz N

1 reviews | Active since Nov 2016

06 Nov 2016, 20:30

Poor services by aramex

<p>If you intend to lose all you have - that is airtime, your parcel, your temper, your time and dignity, send your parcel with aramex.</p> <p> </p> <p>I sent my parcel to Rwanda and it got lost to Kenya. I wonder how because it had a clear address to Rwanda!</p> <p> </p> <p>Next I try to call aramex you are told to hold until over five minutes then someone just decides to put the phone down without saying anything.</p> <p>I phoned over and over again and my case has not been attended to up to today.</p> <p>Neither did I get a refund.</p> <p> </p> <p>Nobody has bothered from Aramex side to check where exactly the parcel is and how we can correct the error.</p> <p>It's all phoning and being ignored.</p> <p> </p> <p>I would never in my lifetime recommend aramex to anyone.</p> <p>They are so disoriented and their business is **** meant to reap people s money.</p>

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Replies (2)
Aramex South Africa
Aramex South Africa's reply07 Nov 2016, 07:06
Official

Dear Liz,

Thank you for bringing the complaint to our attention.

We would like an opportunity to investigate the matter further.

Could you kindly advise the waybill number for the parcel?

A supervisor will be incontact with you shortly.

Kind regards

Johannesburg Customer Care - Aramex SA

Aramex South Africa
Aramex South Africa's reply07 Nov 2016, 12:47
Official

Dear Liz,

Our Cape Town Customer Care team confirms that your shipment has been delivered, however it came to light that the person who signed for the parcel on delivery, never handed it over.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards

Customer Care Johannesburg - Aramex SA