Poor service, unprofessional and indifferent to client

Sent Friday from Durban with overnight, first my item which was suppose to go to George gets rerouted somehow to Cape Town, this happens over a weekend which means the truck would be at any depot and the Monday it could go out for delivery yet it takes another day before being sent out to George ie. the Tuesday now I have to wait another day.

Why does the mistakes and incompetence of one person have to cost the client several more days of waiting for an item that was paid for with overnight service?

I called Monday to hear about this and the person at the call centre tells me they will "escalate" this...whatever that means...then I tried to call but these guys close at 2pm unlike most other businesses so I wait anyway till the next day. I call again and wait 9min to be answered and after 14min after being told to wait they calling George, the line is dropped...Then another 7min later I speak to another person who tries also but can't reach George branch at *** service...just wow...

Why can't a "plan" be made to try and accommodate the client. The truck is driving past me to the depot but because you can't trust your driver, they can't give me my parcel, so I have to wait another day? I am also sure some of the staff in George may even live in Mosselbay area, they could bring the item from George with them and I can collect it near me, why can such a plan not be made when clearly its Aramex's fault, not the client...where is customer service, where is getting what you paid for?