1 reviews | Active since Jun 2012
Poor service. They don't even acknowledge you
<p>An express parcel arrives at jnb on the ninth of the month. They call a week later to ask for my email. They get my email wrong. 20 days later no word from them. After several international calls and trying to track the problem they request some documents which were with the parcel from dsy one. Nevertheless they were resent to them. Then it's now stuck at customs for almost 15 days now. Just empty promises that it will be another week.</p>
Dear ibnebrahim,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our multiple discussions with you, the matter is getting all possible attention in order to resolve this. We have escalated this to senior officials within Customs and they have also engaged with you directly.
We will continue to drive this situation hard to ensure we obtain resolution as soon as possible. During this time we will stay in contact with you.
If you need any further assistance please contact us again.
Kind Regards,
Aramex SA
Dear ibnebrahim,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per our multiple discussions with you, the matter is getting all possible attention in order to resolve this. We have escalated this to senior officials within Customs and they have also engaged with you directly.
We will continue to drive this situation hard to ensure we obtain resolution as soon as possible. During this time we will stay in contact with you.
If you need any further assistance please contact us again.
Kind Regards,
Aramex SA