Poor service or rather no service!

Hi<br> Shipment no ***<br> Yesterday I inquired about the above shipment, and the only reply was the same as per the document. Item was collected on 29 March, booked in at Aramex Facility and then disappeared. It is now 9 days since the parcel was collected and I am still waiting for the delivery. I recommended to the shipper that in future he use another company, because I don't think service is a priority for aramex.<br> Kind regards<br> F**** Prinsloo